Getting it to you.
What postage costs, how long it takes, and what happens if something arrives wrong.
How long it takes
Orders are printed, checked and packed within one to two business days. After that the parcel is with the courier: usually two to five days inside Indonesia, longer for Malaysia and Singapore.
| Packing | 1-2 business days |
|---|---|
| In transit, Indonesia | 2-5 days |
| Dispatched from | Cikarang, Bekasi |
| Courier | J&T Express |
What postage costs
Indonesian postage is quoted live by J&T Express for the exact district you are shipping to, at the moment you check out. That is why the figure appears only once you have picked a province, city and district — it is the real rate for your parcel and its weight, not an average.
Orders over Rp 500.000, after any discount, ship free within Indonesia.
| Indonesia | Live J&T Express rate by district |
|---|---|
| Indonesia, over Rp 500.000 | Free |
| Malaysia | RM 20.00 per rounded-up kg |
| Singapore | S$ 8.00 per rounded-up kg |
Picking a country at checkout switches the whole basket into that country's currency, because prices are held per currency rather than converted at the till.
Tracking
Every order has its own tracking page and the link travels with your confirmation. It shows a five-step timeline, what is in the parcel and where it is going. Once we hand the parcel over, the waybill number appears there with a link through to J&T Express's own tracking. You can also look an order up with its number plus the phone or email it was placed with.
If something arrives wrong
A book that arrives damaged, misprinted or not the cover you ordered is ours to put right. Email help.paperielab@gmail.com with the order number and a photo, and we will replace it or refund it.
Changed your mind
You have 7 days from the day your parcel arrives to ask to send a book back, for any reason at all. Return postage is on us — you will not be charged to return it, and we refund what you paid for the book to the same method you paid with once it reaches us.
Two things we need. Film the unboxing — one continuous clip that starts with the parcel still sealed and ends with the book open. It is the only way we can tell a fault of ours from damage in transit, and the courier will not settle a claim without it. And the book has to come back unused: nothing written in it, no page torn out, with its wrap and anything that came with it.
To start, email help.paperielab@gmail.com with your order number and the video. We reply with where to send it and how the postage is covered.
Books that arrive damaged or misprinted are not a change of mind and are not on any clock — tell us whenever you notice, and the same video is all we need.