At PaperieLab, we value and respect your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit, make a purchase, or interact with our website and related services (“Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on how you interact with our Services, we may collect the following types of personal information:
Personal Details
- Full name
- Billing and shipping address
- Phone number
- Email address
Payment Information
- Payment method details
- Transaction confirmations
- Billing information
Please note that payment transactions are securely processed through trusted third-party payment providers, including Midtrans and PayPal. We do not directly store sensitive payment card information on our servers.
Account Information
- Username and password
- Account preferences and settings
Shopping Activity
- Products viewed or added to cart or wishlist
- Purchase history
- Returns, exchanges, or cancellations
Communication Data
- Messages sent to our customer support team
- Feedback, reviews, or inquiries
Device & Usage Information
- IP address
- Browser type
- Device information
- Website interaction and browsing activity
- Cookies and similar technologies
How We Collect Information
We may collect information from:
- Information you provide directly to us
- Automated technologies such as cookies and analytics tools
- Third-party service providers
- Business or marketing partners
- Integrated third-party services used to support our website operations and customer experience
How We Use Your Information
We use your information to:
Provide Our Services
Including:
- Processing orders and payments
- Shipping and delivery
- Managing customer accounts
- Handling returns or exchanges
- Personalizing your shopping experience
Improve Our Website & Services
We analyze user activity to improve website performance, product recommendations, and overall customer experience.
Marketing & Promotions
We may send promotional emails, product updates, or special offers. You may unsubscribe from marketing communications at any time.
Security & Fraud Prevention
Your information may be used to:
- Verify transactions
- Prevent fraud or unauthorized activity
- Protect our website and customers
Customer Support
We use your information to respond to inquiries, complaints, or support requests.
Legal Compliance
We may process or disclose information when required by applicable laws, regulations, or legal requests.
Sharing Your Information
We may share your information with trusted third parties, including:
- Payment gateways and financial service providers
- Shipping and fulfillment partners
- IT, analytics, and cloud service providers
- Marketing and advertising partners
- Integrated third-party tools that support our website operations and customer services
We may also disclose information:
- when legally required,
- to protect our rights and customers,
- or during business transfers such as mergers or acquisitions.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- remember your preferences,
- improve website functionality,
- analyze website traffic,
- and provide a better browsing experience.
By continuing to use our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy.
You may disable cookies through your browser settings, although some features of the website may not function properly.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those external websites.
Children’s Privacy
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the applicable age of majority.
If you believe a child has provided personal information to us, please contact us so we can remove the information.
Data Security & Retention
We take reasonable security measures to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure.
We retain personal information only as long as necessary for:
- providing our Services,
- complying with legal obligations,
- resolving disputes,
- and enforcing agreements.
Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- accessing your personal data,
- correcting inaccurate information,
- requesting deletion of your data,
- requesting data portability,
- and opting out of marketing communications.
To exercise any of these rights, please contact us using the information below.
International Data Transfers
Your information may be processed or stored outside your country of residence through third-party services used to operate our business. We take reasonable steps to ensure your information remains protected in accordance with applicable privacy laws.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page along with the revised “Last updated” date.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
PaperieLab
WhatsApp: +62 857 1633 5075
Email: hello@paperielab.com